Technology
SaaS Agreement
Connecticut
SaaS agreement and SLA penalties?
I am the owner of a software development company that is looking to enter into a SaaS Agreement with a client. I want to ensure that both parties are held accountable for any potential service interruptions or other issues that may arise during our agreement, so I am looking for advice on the best type of SLA penalties to include in the agreement.
1 Attorney answer
Answer
Technology
Connecticut
Thomas L.
ContractsCounsel verified
The issue is the financial consequences of outages. Third party outages, your outages, and the customer's outages, and who pays (if anything) for each of those.
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