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Consumer Protection

Demand Letter


Asked on Dec 9, 2021

Company did not ask for permission

Had a heating/cooling company come look at furnace, no heat. The person gave diagnostic quote of $120. He came the next day did his diagnostic and then just went on with the repair and parts replacement. I had to leave for work but told my sister to stay around. Until I saw the invoice, just say I'm better off buying a new furnace at this point.

1 Attorney answer


Consumer Protection


Answered 267 days ago

Sarah D.

ContractsCounsel verified

Business Lawyer
Licensed in Wisconsin
Free Consultation

The Company was required to seek your permission to continue with repairs that would go beyond any estimated rate given. This is the protocol filed by repairmen for automobiles and other appliance protocols. The repairman had a legal duty to report the estimated costs of repair after your diagnostic testing, and you are protected under federal and Wisconsin consumer protection laws

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