Home Q&A Forum Company did not ask for permission

Consumer Protection

Demand Letter

Wisconsin

Asked on Dec 10, 2021

Company did not ask for permission

Had a heating/cooling company come look at furnace, no heat. The person gave diagnostic quote of $120. He came the next day did his diagnostic and then just went on with the repair and parts replacement. I had to leave for work but told my sister to stay around. Until I saw the invoice, just say I'm better off buying a new furnace at this point.

Answers from 1 Lawyer

Answer

Consumer Protection

Wisconsin

Answered 1567 days ago

Sarah D.

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Business Lawyer
Licensed in Wisconsin
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Member Since:
October 26, 2021

The Company was required to seek your permission to continue with repairs that would go beyond any estimated rate given. This is the protocol filed by repairmen for automobiles and other appliance protocols. The repairman had a legal duty to report the estimated costs of repair after your diagnostic testing, and you are protected under federal and Wisconsin consumer protection laws

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