Technology Lawyers

Terms of use and terms of service are both legally binding documents that a user must agree to and abide by in order to use your website or service. The main difference is that what is usually called terms of use is intended for any user accessing (visiting) your website. Terms of service will be directed for those who not only visit the website but also choose to purchase (or try if there is a trial period) the service offered. Both documents are similar but each contains unique terms. Because both are legal documents and can be binding if the terms within them are legitimate it is recommended to have a legal professional draft them and tailor those specific terms relevant for your website and/ or service. Any information provided as an answer to these questions does not constitute legal advice and does not create an attorney-client relationship between the attorney and anyone in relation to any information provided under the Q & A section of this website.

Your options in a long term services contract will depend heavily on the contract you signed. Rarely are there no options to end a contract early but it would require reviewing the contract and potentially negotiating with the company.

While the general practice is to at least provide users the notice for any material change. However, Companies often include such clauses to allow them to modify any terms without notice. The legality of such language depends on many factors: (a) the interpretation of such language in the terms, (b) the nature of the changes, and (c) the applicable laws governing such terms. However, many courts and regulators expect companies to provide reasonable notice of significant changes, even if the terms state otherwise.

Congratulations on your business growth and evolution! I'll answer the question without having seen the actual agreement, so this is just based on broad contract principles. Yes, you can change an agreement after it is signed, and there are a few ways to do so. If it is just a few terms, you may be able to do a written "modification" that becomes the new terms of the agreement and the rest stays. There is also, again depending on how much you want changed, a process of "novation" where we substitute a new contract for the previous one. It has specific language in it, but it is also available. These are the two primary ways to change the agreement where there are no disputes and all parties agree to the changed or new terms. Congratulations again!

SaaS agreements are not specifically regulated by law. Thus the principal issue is financial responsibility for outages, loss of data, and failure to meet transaction rate requirements.