Home Law Questions Consumer Protection

Recent Answers to Consumer Protection Law Questions

Can a gym terminate my membership without notice?

5.0 (18)

Consumer Protection

Membership Agreement

Washington

I recently joined a gym and signed a Membership Agreement that outlined the terms and conditions of my membership. However, after just a few weeks, I received an email stating that my membership was terminated due to a violation of the gym's rules. I was not given any prior warning or opportunity to rectify the alleged violation and I believe this termination is unfair. I would like to know if the gym has the right to terminate my membership without providing any notice or chance to address the issue, as outlined in the Membership Agreement.

Merry K.

Answered Jan 3, 2025

In Washington State, whether a gym can terminate a membership agreement without prior notice depends on the terms and conditions of the membership agreement and applicable state laws. The agreement generally should include a reference to any rules, so that you would know what the rules are before signing the agreement. Many contracts specify whether notice is required before termination. If the agreement explicitly allows termination without notice, the gym may enforce this provision unless it violates state or federal laws. Chapter 19.142 RCW (Washington State Law) governs health studio services and contracts, requiring clarity and fairness in gym membership agreements. This statute focuses on protecting consumers from unfair practices, such as unclear cancellation policies or unexpected charges. Here is a link to this chapter of Washington law: https://app.leg.wa.gov/rcw/default.aspx?cite=19.142 Next steps for you: Review the Membership Agreement: Check for clauses related to termination and notice requirements. Look for terms describing acceptable behavior, payment obligations, and the gym’s rights to cancel. Request Written Explanation: If termination occurs unexpectedly, request a written explanation for the decision. I suggest that you send a certified, return receipt letter politely and professionally requesting this explanation. You don't have to use USPS for a letter, but use some method that requires the recipient to sign something that shows they received the letter. I also advise people to write to the highest level person in the organization - for a local gym, this may be the local owner; for a national non-profit (YMCA) or national for-profit company (such as Planet Fitness), write to the CEO of the orgnization. Generally, in Washington, one has six years to dispute a contract violation, but it's always best to address any legal problem sooner, rather than later. Good luck, and best wishes. If you would like my help, please be aware I won't be available before January 24th, and I also no longer engage in any form of litigation other than providing coaching for Small Claims Court. I charge $350/hour for my time, as I have been an attorney for 38 years.

Can a company change the terms of a customer contract without notifying the customer?

View Dolan W.
5.0 (317)

Consumer Protection

Customer Contract

California

I recently signed a contract with a company for a service, which outlined the terms and conditions, including the price and duration of the service. However, I recently received a bill with a higher price than what was initially agreed upon, and upon reviewing the contract, I noticed that the company had made changes to the terms without informing me. Is it legally permissible for a company to unilaterally modify the terms of a customer contract without providing notice or obtaining consent from the customer?

Dolan W.

Answered Sep 27, 2024

Hello and I'm so sorry this is happening to you. So legally they can't charge more than what was agreed. Under California law, a breach of contract occurs when one party fails to fulfill a legal duty the contract created and causes damages for the defendant. (California Civil Jury Instructions Number 303.) The measure of damages is the amount that will compensate the aggrieved party for all the detriment caused thereby or likely to result therefrom. (Cal. Civ. Code § 3300.) The law also prevents modification without additional consideration (something in exchange for binding the new amount) You can file a lawsuit in your local court. If you’ve already sent a bunch of letters, then the truth is this is the only way to compel them to do anything. Best of luck!

Company did not ask for permission

View Sarah D.
5.0 (1)

Consumer Protection

Demand Letter

Wisconsin

Had a heating/cooling company come look at furnace, no heat. The person gave diagnostic quote of $120. He came the next day did his diagnostic and then just went on with the repair and parts replacement. I had to leave for work but told my sister to stay around. Until I saw the invoice, just say I'm better off buying a new furnace at this point.

Sarah D.

Answered Jan 4, 2022

The Company was required to seek your permission to continue with repairs that would go beyond any estimated rate given. This is the protocol filed by repairmen for automobiles and other appliance protocols. The repairman had a legal duty to report the estimated costs of repair after your diagnostic testing, and you are protected under federal and Wisconsin consumer protection laws

Find lawyers and attorneys by city