Recent Answers to Warrant Coverage Law Questions
Can a company void a warranty agreement if the product was used in a way that was not explicitly stated in the agreement?
Warrant Coverage
Warranty Agreement
Florida
I recently purchased a product that came with a warranty agreement, which stated that the warranty would be void if the product was used in any way that was not explicitly specified in the agreement. However, after experiencing a malfunction with the product, the company is now refusing to honor the warranty, claiming that I used the product in a manner that was not specified in the agreement. I believe that I used the product in a reasonable manner and that the company is unfairly trying to avoid their warranty obligations. Can they legally void the warranty in this situation?
Diane D.
Without seeing the warranty or a having a full explanation of how and why the product malfunctioned, it is hard to answer this question. Generally, however, if you use the product in a way it wasn't intended to be used or tried to fix the product yourself and only made it worse, then they can waive the warranty.
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