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What is a Client Service Contract?
A client service contract is a legal agreement between a client and service provider that sets certain expectations for the relationship. The biggest benefit of this contract to service providers is simple: it avoid confusion, which increases customer satisfaction. it also protects service providers from engaging in litigation without adequate documentation to prove their rules and regulations. Ultimately, a client service contract serves to protect service providers and clients from being taken advantage of.
A client service contract, sometimes called a client service agreement, should be as complete as possible. This means that every detail regarding the client-provider agreement should be stated within, no matter how big or small.
Common Sections in Client Service Contracts
Below is a list of common sections included in Client Service Contracts. These sections are linked to the below sample agreement for you to explore.
Client Service Contract Sample
CLIENT SERVICE CONTRACT
NURSING FACILITY SERVICES
DSHS CONTRACT NUMBER AASA CONTRACT NUMBER |
This Contract is between the State of Washington Department of Social and Health Services (DSHS) and the Contractor identified below |
CONTRACTOR NAME (Must be same as Nursing Facility licensee) |
CONTRACTOR DBA (Facility's Name, if different) | |
CONTRACTOR MAILING ADDRESS | FACILITY SITE ADDRESS |
WASHINGTON UNIFORM BUSINESS IDENTIFIER (UBI) |
CONTRACTOR'S DSHS INDEX NUMBER | NURSING FACILITY LICENSE NUMBER | ||
CONTRACTOR TELEPHONE |
CONTRACTOR FAX | CONTRACTOR E-MAIL ADDRESS | ||
DSHS ADMINISTRATION | DSHS DIVISION | DSHS SERVICE CODE | ||
Aging & Adult Services |
Management Services |
|||
DSHS CONTACT NAME AND TITLE |
DSHS CONTACT ADDRESS | |||
DSHS CONTACT TELEPHONE |
DSHS CONTACT FAX | DSHS CONTACT E-MAIL ADDRESS | ||
IS THE CONTRACTOR A SUBRECIPIENT FOR PURPOSES OF THIS CONTRACT |
CFDA NUMBERS | |||
CONTRACT START DATE | CONTRACT END DATE | MAXIMUM CONTRACT AMOUNT | ||
As provided by law or this contract |
Fee for service |
|||
This Contract, including the attached Terms and Conditions and any other documents incorporated by reference, contains all of the terms and conditions agreed upon by the parties. No other understandings or representations, oral or otherwise, regarding the subject matter of this Contract shall be deemed to exist or bind the parties. The parties signing below warrant that they have read and understand this Contract and have the authority to enter into this Contract.
CONTRACTOR SIGNATURE |
PRINTED NAME AND TITLE | DATE SIGNED | ||
DSHS REPRESENTATIVE SIGNATURE |
PRINTED NAME AND TITLE | DATE SIGNED | ||
1
NURSING FACILITY SERVICES
TERMS AND CONDITIONS
- 1.
- Definitions. As used throughout this Contract, words shall have their plain, ordinary meaning if not defined in this Contractor by
applicable law or regulation.
- a.
- "Assignee"
means the new owner of the Nursing Facility identified on Page 1 of this Contract when there is a Change of Ownership triggering automatic assignment of this Contract as
provided for in 42 CFR 442.14 and by RCW 74.46.680.
- b.
- "Authorized
Services" means the services that have been approved by DSHS.
- c.
- "CFR"
means the Code of Federal Regulations. All references to CFR titles, parts, and sections shall include any successor or replacement regulation.
- d.
- "Change
of Ownership" means the occurrence of a transfer of the Nursing Facility to a New Contractor/Assignee by the Contractor which is provided for in 42 CFR 442.14, RCW 74.46.680,
and WAC 388-96-010.
- e.
- "Client"
means an individual that DSHS determines financially and programmatically eligible for payment of services provided by a licensed nursing home that has a Client Service
Contract for Nursing Facility Services with DSHS.
- f.
- "Client
participation" means the amount of the Client's nonexempt income, if any, that the Contractor shall collect directly from the Client and apply to the cost of the Client's
authorized care.
- g.
- "Contract"
means this Client Service Contract for Nursing Facility Services.
- h.
- "Contracting
Officer" means the Contracts Administrator, or successor, of DSHS Central Contract Services or successor section or office.
- i.
- "Contractor"
means the individual or entity performing services pursuant to this Contract as defined in RCW 74.46.020. Upon transfer of ownership of the Nursing Facility identified on
Page 1, "Contractor" includes the Assignee.
- j.
- "DSHS"
or "the department" or "the Department" means the Department of Social and Health Services of the State of Washington and its employees and authorized agents.
- k.
- "Nursing
Facility" or "NF" means a nursing facility as defined in WAC 388-97-005 and RCW 74.46.020 and as defined in Section 1919(a) of the federal
Social Security Act [42 U.S.C. 1396r] and regulations promulgated thereunder, as now or hereafter amended.
- l.
- "Nursing
Facility Services" means the services the Contractor shall provide to meet the needs of the Client according to WAC 388-97 and federal regulations.
- m.
- "Personal
Information" means information identifiable to any person, including but not limited to, information that relates to a person's name, health, finances, education, business,
use or receipt of governmental services or other activities, addresses, telephone numbers, social security numbers, driver license numbers, other identifying numbers, and any financial identifiers.
- n.
- "RCW"
means the Revised Code of Washington. All references to RCW chapters or sections shall include any replacement or successor statute. DSHS Central Contract Services
- o.
- "Resident"
means an individual residing in a Nursing Facility.
- p.
- "U.S.C." means the United States Code. All references to titles and sections shall include any successor or replacement statute.
2
- q.
- "WAC"
means the Washington Administrative Code. All references to WAC chapters or sections shall include any successor or replacement rule.
- 2.
- Statement of Work. The Contractor shall in all respects operate the NF and business in accordance with applicable federal and state laws
and regulations, as now existing or hereafter adopted or amended, and as may be finally interpreted by courts of competent jurisdiction from time to time, including but not limited to 42 U.S.C.
§ 1396; 42 CFR Parts 440, 442,447, 483 and 488; chapters 18.51, 74.09, 74.42 and 74.46 RCW; and WAC 388-96,388-97 and
388-98.
- 3.
- Billing and Payment.
- a.
- Billing
and payment for Contractor's services shall be in accordance with chapter 74.46 RCW.
- b.
- DSHS
shall mail the Contractor's payment for services to the Contractor's mailing address specified on Page 1 of this Contract unless a different payment address is requested in
writing by the Contractor.
- c.
- The
Contractor shall not bill DSHS for services performed under this Contract, and DSHS shall not pay the Contractor, if the Contractor has charged or will charge the State of
Washington or any other party under any other contractor agreement for the same services. DSHS shall not pay any claims for payment for services submitted more than 12 months after the date of
service, except as provided in WAC Chapter 388-502 or any other applicable federal or state laws or regulations.
- 4.
- Assignment of Contract.
- a.
- Pursuant
to 42 CFR 442.14, RCW 74.46.680, and WAC 388-96-010, when there is a Change of Ownership and the Contractor's NF is transferred to
another individual or entity, this Contract shall be automatically assigned to that individual or entity, except as limited by those provisions. That individual or entity shall be known as the
Assignee. The Assignee shall assume and be bound by all of the terms and conditions of this Contract as of the effective date of the Change of Ownership. The Assignee shall complete a DSHS Contractor
Intake within thirty (30) days of the date of transfer.
- b.
- Except
as provided in this Paragraph 4, the Contractor or Assignee shall not otherwise assign any of this Contract's rights or obligations to a third party.
- 5.
- Administrative Appeal and Dispute Resolution Options.
- a.
- Disputes
regarding the Contractor's failure to comply with chapters 18.51 and 7.4.42 RCW and WAC 388-97, WAC 388-98, and/or with
federal requirements described in 42 CFR Part 483 and 488, shall be handled in accordance with procedures described therein and in 42 CFR Part 431 and Part 498.
- b.
- If
administrative dispute resolution is authorized by statute or regulation, then disputes that arise in connection with payment or a related matter under Chapter 74.46 RCW or
WAC 388-96 shall be handled in accordance with the provisions of chapter 74.46 RCW or WAC 388-96.
- 6.
- Compliance with Applicable Law. At all times during the term of this Contract, the Contractor shall comply with all applicable federal
and state and local laws, regulations and rules, including without limitation all applicable ethics, nondiscrimination, worker's compensation, occupational disease and occupational health and safety
laws, statutes and regulations.
- 7.
- Confidentiality. The Contractor may only use Personal Information or other information gained by reason of this Contract for the purpose of this Contract, and shall not disclose, transfer, or sell any Personal Information or other information to any party, except by prior written consent of the person or as provided by law. The Contractor shall safeguard such information and shall return or certify destruction of the information upon Contract expiration or termination.
3
- 8.
- Contractor Certifications. The Contractor acknowledges and certifies as follows:
- a.
- The
Contractor shall not accept any Client or other person in excess of the Contractor's licensed capacity as stated in the Contractor's Nursing Home License.
- b.
- If
applicable, the Contractor and the Contractor's owners, members, directors, officers, partners, agents and any employees who will provide services under this Contract shall comply
with chapter 42.52 RCW, Ethics in Public Service, at all times during the performance of this Contract. The Contractor shall immediately notify the DSHS Contact identified on Page 1 of this Contract
in the event that the Contractor accepts employment with the State of Washington or if the Contractor hires an employee who is a current or former State of Washington employee.
- c.
- The
Contractor shall not hold the Contractor or the Contractor's owners, members, directors, officers, partners, agents or employees out as, nor claim to be, an officer, employee or
agent of DSHS or the State of Washington by reason of this Contract. The Contractor shall not claim for the Contractor or the Contractor's employees any rights, privileges or benefits which would
accrue to a civil service employee under chapter 41.06 RCW, or its successor or replacement statute. DSHS shall not pay federal taxes, social security taxes, or Department of Labor and
Industries contributions for the Contractor or the Contractor's employees.
- d.
- If
the Contractor has reason to know that a Resident is likely to become financially eligible for Medicaid benefits within one hundred eighty (180) days, the Contractor shall
immediately notify the Resident and the' Department, and the Contractor shall comply with chapter 74.42 RCW.
- 9.
- Death of Clients. The Contractor shall report all deaths of DSHS Clients residing in the Contractor's NF within twenty-four
(24) hours to the appropriate regional office of the DSHS Home and Community Services Division and shall comply with WAC 388-96-384 and
388-97-047.
- 10.
- Debarment Certification. At the request of DSHS, the Contractor shall complete the DSHS Certification regarding Federal Debarment,
Suspension, Ineligibility, and Voluntary Exclusion. The certification, if any, is incorporated into this Contract by reference.
- 11.
- Drug-Free Workplace. The Contractor shall maintain a drug-free workplace, as defined by and in accordance with
41 U.S.C. § 701.
- 12.
- Effective Date, Amendment, and Waiver. This Contract shall be binding on DSHS only upon signature of an authorized DSHS Representative.
This Contract may be amended only by a written amendment signed by DSHS and the Contractor. Only the DSHS Contracting Officer has the authority to waive any term or condition of this Contract on
behalf of DSHS.
- 13.
- Governing Law and Venue. This Contract shall be governed by the laws and regulations of the State of Washington. In the event of a
lawsuit involving this Contract, venue shall be proper only in Thurston County, Washington.
- 14.
- Inconsistency in This Contract. In the event of. any inconsistency in this Contract or between its terms and'. any applicable statute
or rules, unless otherwise provided herein, the inconsistency shall be resolved by giving precedence In the following order: a) applicable federal laws and regulations; b) applicable
state laws and regulations; c) this Contract, including the Statement of Work; and d) any other document incorporated by reference.
- 15.
- Indemnification and Hold Harmless. The Contractor shall be responsible for and shall indemnify and hold DSHS harmless from all liability resulting from the acts or omissions of the Contractor and any subcontractor.
4
- 16.
- Insurance. The Contractor and any agent shall have and maintain insurance in the amounts and types as may be required by federal or
state law or regulation.
- 17.
- Inspection. During the term of this Contract and for one (1) year following termination of this Contract, the Contractor shall
give reasonable access to the Contractor's place of business and Client and Contractor records to DSHS and to any other employee or agent of the State of Washington or the United States of America for
the purpose of inspecting the Contractor's place of business and Its records, and monitoring, auditing, and evaluating Contractor performance and compliance with applicable laws, regulations, rules,
and this Contract.
- 18.
- Maintenance of Records.
- a.
- Clinical Records of Residents. The Contractor shall maintain records required by, but not limited to, 42 U.S.C. 1396a, 42 CFR
483.75(l), RCW 18.51.300, and WAC 388-97-180 for a period of no less than eight (8) years following the most recent discharge of a Resident, except that the
records of minors must be retained for no less than three (3) years following the attainment of eighteen (18) years, or ten (10) years following their most-recent
discharge, whichever is longer. In the event of a change of ownership, the Contractor shall provide for the orderly transfer of clinical records to the Assignee, and the Assignee shall maintain those
records as required by this section and applicable statute and regulation.
- b.
- All Records. During the term of this Contract and for eight (8) years following termination of this Contract, the Contractor
shall maintain records sufficient to: (1) document performance of all acts required by statute, regulation, rule, or this Contract; (2) substantiate the Contractor's statement of its
organization's structure, tax status, capabilities, and performance; and (3) demonstrate accounting procedures, practices, and records which sufficiently and properly document the Contractor
invoices to DSHS and all expenditures made by the Contractor to perform as required by this Contract. The Contractor shall maintain and retain cost reports and supporting records, and trust accounts
established pursuant to RCW 74.46.700, as provided by RCW 74.46.060 and 74.46.080.
- 19.
- Ownership of Material. Material created by the Contractor and paid for by DSHS as a part of this Contract shall be owned by DSHS, and
shall be "works for hire" as defined by the U.S. Copyright Act of 1976.
- 20.
- Severability; Conformity. The provisions of this Contract are severable. If any provision of this Contract, including any provision of
any document incorporated by reference, is held invalid by any court of competent jurisdiction, that invalidity shall not affect the other provisions of this Contract and the invalid provision shall
be considered modified to conform to existing law.
- 21.
- Subcontracting. If the Contractor subcontracts out for any services relating to this Contract (including any management agreement), the
Contractor shall be responsible for the acts and omissions of any subcontractor. The Contractor shall ensure that any subcontractor (including any contracted NF manager) complies with the terms and
conditions of this Contract.
- 22.
- Survivability. The terms and conditions contained in this Contract that by their sense and context are intended to survive the
expiration or termination of this Contract shall so survive. Surviving terms include but are not limited to: Confidentiality, Disputes, Indemnification and Hold Harmless, Inspection, Maintenance of
Records, Notice of Overpayment, Ownership of Material, Termination for Default, Termination and Expiration Procedure, Treatment of Assets Purchased by Contractor, and Treatment of DSHS Assets.
- 23.
- Termination for Convenience. The Contractor may terminate this Contract for convenience by giving DSHS at least sixty (60) calendar days' written notice addressed to the DSHS Contact identified on Page 1 of this Contract. However, if the Contractor continues to provide the type of sevices that are provided by NFs, the termination shall be subject to federal law prohibiting the discharge
5
of residents who are residing in the NF on the day before the effective date of termination of this Contract per 42 U.S.C. 1396r(c). DSHS may terminate this Contract if Contractor refuses to sign the Updated Contract under the terms of Paragraph 28.
- 24.
- Termination Due to Change in Funding. If the funds DSHS relied upon to establish this Contract are withdrawn or reduced, or if
additional or modified conditions are placed on such funding, DSHS may immediately terminate this Contract by providing written notice to the Contractor. The termination shall be effective on the date
specified in the notice of termination.
- 25.
- Termination for Good Cause. The federal government or the DSHS Contracting Officer may terminate this Contract for good cause, in whole
or in part, by written notice to the Contractor. If this Contract is terminated for good cause, DSHS shall be entitled to all remedies available at law or in equity, including consequential damages,
incidental damages, and costs.
- 26.
- Termination Procedure. If this Contract is terminated for any reason, the termination procedure shall be in accordance with Title XIX
of the Social Security Act (42 U.S.C. 1396); 42 C.F.R. Chapters 431, 442, 488, 489 and 498; and chapter 74.46 RCW. The Contractor shall immediately deliver to the DSHS
Contact named in this Contract, or to his or her successor, all DSHS assets in the Contractor's possession, including any material produced under this Contract and any Personal Information.
- 27.
- Treatment of Contractor Assets. Title to all assets (property) purchased or furnished by this Contractor is vested in the Contractor
and DSHS waives all claim of ownership to such property.
- 28.
- Updated Contract. DSHS may propose that the providers execute an updated version (Updated Contract) of this Contract. DSHS shall
provide the Updated Contract to the Contractor at least 90 calendar days prior to the start date of the Updated Contract. The Statement of Work in the Updated Contract will not impose operating
requirements on the Contractor that are in addition to those that exist in Medicare/Medicaid certification requirements, state licensing or other requirements of the Washington Administrative Code.
Execution of an Updated Contract shall not affect the existing liabilities and obligations of DSHS and the contractor under this Contract. If the Updated Contract makes changes in the liabilities and
obligations of DSHS and the contractor, the changes shall apply only to services provided on or after the effective date of the Updated Contract. If the Contractor refuses to sign the Updated Contract
by the end of the 90-day period, DSHS may terminate this Contract by giving the Contractor written notice at least 60 days in advance of the effective date of termination.
- 29.
- Waiver of Default. Waiver of any default on one occasion shall not be deemed to be a waiver of any subsequent default. Waiver of any breach or default of any provision of this Contract shall not be deemed to be a, waiver of any subsequent breach, and shall not be construed to be a modification of the terms and conditions of this Contract.
APPROVED AS TO FORM BY THE OFFICE OF THE ATTORNEY GENERAL
6
Reference:
Security Exchange Commission - Edgar Database, EX-10.52 7 a2180032zex-10_52.htm EXHIBIT 10.52, Viewed August 11, 2022, View Source on SEC.
Who Helps With Client Service Contracts?
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Meet some of our Client Service Contract Lawyers
Michael C.
I offer top-tier legal expertise in startups, corporate governance, and general legal research. As a professor and published author of research articles and conference presentations, I have established myself as a legal expert, writer, and scholar. My strong research skills and innovative thinking make me a highly capable business consultant, legal adviser, and copywriter. Currently a member of the Minnesota bar. Recent freelance projects include business plans, contract drafting, legal advisory memoranda, due diligence, pre-trial motion practice, and discovery review.
Jason H.
Jason has been providing legal insight and business expertise since 2001. He is admitted to both the Virginia Bar and the Texas State Bar, and also proud of his membership to the Fellowship of Ministers and Churches. Having served many people, companies and organizations with legal and business needs, his peers and clients know him to be a high-performing and skilled attorney who genuinely cares about his clients. In addition to being a trusted legal advisor, he is a keen business advisor for executive leadership and senior leadership teams on corporate legal and regulatory matters. His personal mission is to take a genuine interest in his clients, and serve as a primary resource to them.
Tim E.
Tim advises small businesses, entrepreneurs, and start-ups on a wide range of legal matters. He has experience with company formation and restructuring, capital and equity planning, tax planning and tax controversy, contract drafting, and employment law issues. His clients range from side gig sole proprietors to companies recognized by Inc. magazine.
AJ M.
⛵AJ has practiced in entertainment, technology, intellectual property, data privacy and protection, a broad array of domestic and international transactions, finance, and as outside General Counsel for startup and growth companies.
May 3, 2023
Tyler P.
I am an experienced business coordinator with years of experience operating within an international setting where I discovered my passion for contracts and helping people. I became an attorney later in life to further and enhance these passions and to be able to help those in similar positions as I was find the legal help they need, and work with clients on a rate that is a fraction of the cost of going to a larger firm.
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Devan B.
General corporate attorney specializing in commercial contracting and data privacy.
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N'kia N.
I am a business law attorney with substantial experience with contracts and contract disputes. I support both "professional" services provider (such as consultants and advisors) and "creative" services providers (such as creators and ghostwriters). Future-proof your business with contracts that are customized to your unique goals. My special interests include services agreements, employment agreements, severance agreements, independent contractor agreements, termination agreements, restrictive covenants (such as confidentiality agreements/non-disclosure agreements, non-competition agreements, non-solicitation agreements, and non-disparagement agreements), alternative resolution agreements, and settlement agreements. *** Any reference to a "FREE consultation" is for a "Discovery Call" (legal information or information about my services). For legal advice, please schedule a "Strategy Call." [All calls are by appointment.] [I am not currently accepting new clients for disputes related to construction contracts or defects, real estate transactions, commercial or residential leases, or employment.] Address is for mail only.
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How does a contract protect your business?
I provide services to clients and I am considering getting a contract in place for my services. What are the benefits of having one? I haven't had any disputes with customers yet but I also want to make sure I am protected.
Michael S.
With the caveat that I'm a Pennsylvania and not Illinois attorney, a contract establishes the rights and responsibilities of the parties. Whether you realize it, when you enter into a deal with a customer, you establish and oral contract. A written contract is much easier to enforce, and to prove the terms, because they are in writing. You are much less likely to run into disputes down the line. And for the most part, customers appreciate the certainty as well.
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