Home Legal Chats Cryptocurrency Can they legally freeze my crypto brokerage account until I pay the donation?

Can they legally freeze my crypto brokerage account until I pay the donation?

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Dolan W.
Attorney
5.0 (318)
10 Yrs Experience
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Customer:
Asked on Jan 21, 2025

Can they legally freeze my crypto brokerage account until I pay the donation?

I sign a contract with [REDACTED] to do Crypto Surfing for my account held at [REDACTED] brokerage. Part of the contract is for me to donate a certain percentage of the profit before I can withdraw any funds. I was told that I can’t use fund currently that’s in my account.

My problem is I don’t have money to cover the donation amount.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Hello *****! My name is Dolan and thank you so much for contacting me! I just had a few quick questions for you: Did they make the donation part clear to you ahead of you contracting with them? Also, do they want a percentage or a fixed amount?

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Customer:
Asked on Jan 21, 2025

This is the amount that they told me that I have to pay based on their calculation. According to the donation agreement specified in the contract, once you have completed your donation and repayment of $******* to [REDACTED], you will be able to freely withdraw your $*** *******. At that time, you may need to provide multiple bank accounts or one large bank account to [REDACTED] from [REDACTED], who will assist you in completing the withdrawal of all funds.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Hello Eddie! I'm sorry for the delay. I'm not sure what time zone you're in, but I'm in the office today . Interesting. Do you know if the company is based in the USA? Is the donation to a non-profit? I'm concerned because it sounds like they are trying to scam you.

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Customer:
Asked on Jan 21, 2025

I was looking for a lawyer that specialized in Crypto

Hi Dolan, I live in Arizona.. The Company is a non profit.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Hi *****, I'm so sorry for the confusion. I am a lawyer who represents investors in the crypto space so you are in very good hands. Nevertheless, you said that you had $***** in the account and they want a donation of $******* in donations, but you said that you don't have money to cover the donation amount. Can you clarify for me what you mean? Was there a typographical error?

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Customer:
Asked on Jan 21, 2025

Hi Dolan, They want the donation to be deposted to my account, but I don't have the funds outside my [REDACTED] account to cover for the donation money.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Got it! So to clarify, they took the crypto and deposited it into your account, but are not saying you must pay an extra $******* in a donation to get your own money back out or else they are able to keep that entire fortune you have, and you're wondering if this is legal and what you can do, correct?

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Customer:
Asked on Jan 21, 2025

The initial investment came from me. I need to deposit the donation to my account in order for for me to be able to access or withdraw the funds in my account. If I cannot pay the donation money, the account will be frozen.

Here's the website of the foundation. [REDACTED]

I also attached a copy of the agreement.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Understood! So you're just wondering what it is you can do here if they don't cough up the money, correct? I didn't see a copy of the contract attached.

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Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Wait, I see it! It attached; it just takes a second. You're just needing to know the legality of this, correct? Also what possible next steps?

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Customer:
Asked on Jan 21, 2025

If possible, I want to be able to access the funds in my account including the ROI.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Ok! Did you need to tell me anything else? If not, I can start with answering your question.

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Customer:
Asked on Jan 21, 2025

The founder has informed everyone to withdraw their money. Below was a message I received from [REDACTED] from last [REDACTED]. Dear [REDACTED], We regret to inform you that due to a 90% drop in the [REDACTED] token, a massive cryptocurrency disaster has occurred, attracting the attention of the MSB regulatory authorities, which have initiated an investigation and evidence collection. It was found that our exchange was unable to provide an effective solution for managing loan debts under regulatory review, leading to a chain of financial defaults and a market crash, resulting in hundreds of millions of dollars in losses for global investors. As a result, the SEC has launched an investigation, and under administrative regulatory law, our exchange has been ordered to resolve the user fund issues within a specified timeframe. The SEC's investigation will freeze all user account funds, and the review period is expected to last three years. Restrictions will only be lifted after the review and litigation process is concluded. Therefore, under significant pressure, our exchange has applied to the MSB regulatory authorities for an official deadline to allow users to withdraw funds. We remind and require all users to withdraw all assets under their UID. If you have any open positions, please liquidate them completely. Deadline for withdrawal: From [REDACTED]. Once again, we apologize for the inconvenience. We will work diligently to cooperate with the relevant authorities in the investigation and to support users' withdrawal plans. We urge you to fulfill your loan repayment and donation obligations to preserve your reputation.

These were few of the messages from the Foundation founder [REDACTED] last Wednesday [REDACTED]. Similarly, with the current limited-time withdrawal period at the trading center, we’re looking at a similar challenge: a potential “run on withdrawals” causing bottlenecks and delays. Please stay patient while the customer service manager works on processing your withdrawal requests #Of course, if you have more urgent needs, you can also consider reaching out to a [REDACTED] to facilitate these transactions. For detailed instructions, contact the official customer service manager, who will walk you through the process. Now, if you’re currently unable to repay your loan, there are a few critical issues to keep in mind: 1. Regulatory Review and Asset Freeze Should the SEC + MSB regulations trigger a long-term audit phase, your funds could be frozen for an extended period. During this time, your assets would lack liquidity and might even be classified as bad debts. This scenario would significantly harm the digital currency holdings tied to your UID. 2. Extended Review Periods and Financial Stagnation Your funds represent substantial profits earned from investing in digital currencies. If you fail to secure approval for your withdrawal request within the limited time frame, it means you may face a prolonged and agonizing waiting period in the future. During this time, your funds will generate no interest or benefits in your favor. The [REDACTED] is now under official investigation, and trust me, my losses are no smaller than yours! I’ve lost the token’s market standing and the stellar reputation of my brand, but I can rebuild and rise again. As for your funds in your account, that’s something only you can secure. Well, you need to focus on withdrawing your assets successfully. I urge you to step up your efforts, you can’t afford to stand still. Remember, the deadline is 10 days, not 2. Now is the time to raise the necessary funds and utilize the expedited green-channel process for fast, safe, and efficient withdrawals, for you, this is the best possible path to victory. I hope you take the lead on this and achieve swift success. Make sure to familiarize yourself with the green-channel withdrawal method. For detailed instructions and assistance, reach out to the official customer support team.

Here's a copy of the offical announcement from [REDACTED]. Dear [REDACTED] Users, It is with deep regret that we announce the following: Due to a 90% plunge in the value of the [REDACTED] token, a significant cryptocurrency crisis has been triggered, attracting the attention of the MSB regulatory authorities, which have subsequently initiated an investigation and evidence collection. The findings reveal that this trading center failed to implement effective regulatory measures to address lending-related debt issues. This oversight has triggered a cascading series of financial defaults, leading to losses amounting to billions of dollars for global investors. As a result, the SEC has initiated a formal investigation. Under administrative regulatory laws, the SEC has mandated that the trading center resolve platform users’ financial matters within a specified timeline. The SEC investigation will freeze all user account funds during the review process, which is expected to last approximately three years. Restrictions will only be lifted after the investigation and subsequent legal proceedings are concluded. In light of this unprecedented pressure, the trading center has applied to the MSB regulatory authorities for permission to facilitate limited withdrawals for users within a specified timeframe. &Users are advised to withdraw the entirety of their assets tied to their UID accounts. If you hold any positions, please close them entirely. &Withdrawal Deadline: [REDACTED] #We extend our sincerest apologies for this situation and assure you that we will fully cooperate with the relevant authorities to facilitate the review process and assist users with their withdrawal plans. We urge you to honor your lending repayment commitments to uphold your credibility during this critical time. This announcement is officially issued by the [REDACTED].

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Ok! I just need a little time to draft up a high-quality answer. I'll be with you as soon as possible. It won't be terribly long, ok? I need to go through your recent messages and the agreement. I'll be back with you as soon as possible!

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Customer:
Asked on Jan 21, 2025

Thanks

Not sure if I sent this message from the foundation founder to you earlier. The mounting pressure from debt evaluations has become undeniable, and it’s clear why: a significant number of members haven’t managed to repay their financing loans, and many have collectively defaulted. These overdue loan agreements have exposed the financing arrangements, putting the [REDACTED], as the key guarantor, squarely in the crosshairs of this debt burden. #Due to the responsibilities of being a guarantor, if you fail to repay, my foundation may be forced to cover these loans, this, in turn, inflates the debt evaluation and leads to a sharp decline in the value of our foundation’s tokens. The market, driven by extreme panic, reacts by devaluing our assets, no institution can sustain an increase in debt without facing significant sell-offs, whether it’s stocks or tokens. A downturn becomes unavoidable in such situations. This is truly a heartbreaking and unfortunate scenario. The fire of damaged credibility has, unfortunately, reached me, I had hoped to avoid this altogether and believed that members would stand by the foundation and protect our shared trust. But now, it’s clear, this is a credibility crisis, a sobering failure in maintaining the trust and reliability we once held so dearly!

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Ok thanks, *****. I’ve reviewed the situation and the agreement and based on the facts and the text of your Agreement with [REDACTED], I have strong concerns that they are engaging in unfair business practices and a breach of contract. Here is the law so you understand the basics: This seems like an issue of unfair trade practices under federal (15 U.S. Code Section 45) and Arizona law (ARS 44-1522, et seq.) This kind of action could give you some compensation if you were to bring a lawsuit. Generally, unfair trade practices are where a party’s actions: Causes, or is likely to cause substantial injury to consumers; Cannot be reasonably avoided by consumers; and Is not outweighed by countervailing benefits to consumers or to competition. So this means that if a person has been defrauded, tricked, misled, lied to a consumer, or omitted some meaningful information that a consumer could not have reasonably found out, then this could be punished under state law, but certainly under federal law. This applies to any person or any company. Also, this appears to be a violation of the implied covenant (promise) of good faith and fair dealing. In Arizona, all contracts as a matter of law include the implied duties of good faith and fair dealing, and contract damages are available for their breach. (Wells Fargo Bank v. Ariz. Laborers, Teamsters & Cement Masons Local No. 395 Pension Trust Fund, 201 Ariz. 474, 490-91, 59-60, 38 P.3d 12, 28-29 (2002); Rawlings v. Apodaca, 151 Ariz. 149, 153-54, 726 P.2d 565, 569-70 (1986); Enyart v. Transamerica Ins. Co., 195 Ariz. 71, 76, 985 P.2d 556, 561 (App.1998); United Dairymen of Arizona v. Schugg, 128 P.3d 756, 212 Ariz. 133 (Ariz. App. 2006).) The failure of one party to act fairly toward others can result in a breach of contract.

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Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

So what does this mean for you? The "donation" requirement, tied to your ability to access funds that are fundamentally yours, creates an unjustifiable barrier to your rights as an account holder. While the agreement mentions a voluntary donation, the way it's structured essentially coerces you into compliance. Any legitimate agency that requires this would make the donations optional or make it a percentage of whatever it is you withdrew but not make withdrawal conditional on making the donation. The requirement for such a significant payment, under threat of account freezing and potential SEC issues, adds to the coercion and lack of fairness and it’s not something that you could adequately avoid. This is a common scheme by unscrupulous companies like this. Regarding breach of contract, the foundation's obligations were tied to providing personalized investment education services and achieving a profit of at least 150%. If those profits were not achieved, the agreement explicitly allows you to cancel the donation without further obligation. Their inability to allow unrestricted access to your funds within a reasonable period undermines the contract's intent and purpose.

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Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

I think it’s time to take some action and even the government involved. There is a demand letter that I recommend that you send them - https://www.contractscounsel.com/t/document-form-checkout/256 . It’s a template, but you can basically just copy and paste what I suggested up above and tell them you want all of your funds released immediately or you want the name of whatever insurance carrier they have that insures these kinds of issues so you can file a claim. So you can send this in any way want. It can be text, email, certified mail, or in person. I usually send letters via email because it’s faster and cheaper. If they do not respond in 48 hours, then you can file a complaint with the Attorney General’s Office by clicking here - https://www.azag.gov/complaints/consumer You can file a complaint with the Corporations Commission - https://efiling.azcc.gov/online-services/securities-complaint-external A complaint with the FTC can be filed starting here - https://consumer.ftc.gov/media/video-0054-how-file-complaint-federal-trade-commission The SEC is already investigating which is not a surprise at all because it sounds like they are thieves, but file a tip anyway - https://www.sec.gov/submit-tip-or-complaint A complaint with the FBI can be filed starting here - https://www.ic3.gov/Home/ComplaintChoice You can make a complaint to the IRS by clicking here because there is virtually no chance they are paying proper taxes and the agencies can coordinate. https://www.irs.gov/individuals/how-do-you-report-suspected-tax-fraud-activity If you take all these actions it’s going to give you a lot more leverage. I know it’s a lot, but does that help make sense of things a bit more? I want to make sure I didn’t leave anything out.

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Customer:
Asked on Jan 21, 2025

Can I even get my money back?

If I don't get my money, what about my tax obligations. I sold stocks and withdrew my 401k to fund my [REDACTED] account.

I also received a text from a law office yesterday informing me that they stumbled upon a list containing my contact information while investigating an international money laudering case and they mentioned that they suspect that I have been defrauded. Should I respond to them? I think they are filing a lawsuit.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Hi ***** - is it possible to get your money back? Yes, of course, particularly if you follow the steps. Is it likely you'll get your money back? - it's hard because this company doesn't want to give you your money and is trying to use loopholes and confusing legal language to keep you from returning your money. In my legal opinion, it's criminal and you will need help to improve your chances. As far as your tax obligations, it's super important to talk to an accountant. If you don't get it back, you may be able to count it as a capital loss which could save you some money, but accountancy is beyond my specific expertise. What law firm contacted you?

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Customer:
Asked on Jan 21, 2025

I am not sure what to put in the template because I signed a contract with them. Can you help me more? I haven't written a demand letter before. The law firm is Law office of [REDACTED].

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Ok thanks! I found several [REDACTED] and it seems legitimate. I would ask them for what information they are seeking from you and how they can help you. Also, I'm way ahead of you on a sample. Keep in mind this is just a sample and not specifically what you need to use. You can arrange it for your own phrasing and it's just a suggestion:

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Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

I entered into an agreement with [REDACTED] to engage in cryptocurrency trading and investment activities through the [REDACTED] platform. The agreement included a condition requiring a donation based on profits. However, it was not made clear at the time of signing that this donation would serve as a precondition to accessing my funds. Despite multiple attempts to withdraw my funds, I have been informed that I must first make a donation of $*******. As I do not have the resources outside of my [REDACTED] account to meet this requirement, my funds remain unlawfully frozen. This restriction has caused me significant financial harm and emotional distress. Your actions appear to violate both federal and Arizona state laws governing fair trade practices and contract obligations, as detailed below: 1. Unfair Trade Practices: Federal law (15 U.S.C. § 45) and Arizona law (ARS § 44-1522) prohibit actions that cause consumer harm and create barriers to financial access. Conditioning the release of funds on an unaffordable donation is coercive and violates these statutes. 2. Breach of Contract: All contracts under Arizona law include an implied covenant of good faith and fair dealing. Your failure to allow reasonable access to my account funds breaches this obligation. 3. Fraudulent Misrepresentation: If the donation requirement was not clearly disclosed or was misrepresented, this constitutes fraud. Requested Action To resolve this matter amicably, I request that you: 1. Immediately release the $[REDACTED] in my CoinBearer account without requiring any donation or additional conditions. 2. Provide written confirmation of the withdrawal process and timeline. 3. If applicable, provide contact information for your insurance carrier to facilitate a recovery claim in the event you are unable to release my funds. Deadline Please complete the requested actions no later than 10 calendar days from the date of this letter (January 28, 2025). Intent and Potential Legal Action I am making this request in good faith in an effort to resolve this issue without escalation. However, if you fail to comply by the specified deadline, I am prepared to pursue all available legal remedies to protect my rights. These may include: • Filing complaints with the Arizona Attorney General, Federal Trade Commission (FTC), Securities and Exchange Commission (SEC), Federal Bureau of Investigation (FBI), and the Internal Revenue Service (IRS). • Initiating civil litigation for damages caused by your actions, including financial losses and emotional distress.

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Customer:
Asked on Jan 21, 2025

Below is the chat between me and Lucas regarding my account situation. [REDACTED]: Hi *****, I am sorry that I haven't paid my donation money at this time. It's not that I don't want to pay or I'm ignoring it. I feel so bad about this. I have been trying to transfer the funds but I'm getting roadblocks from banks to trading flatforms. US Bank won't let me do large wire transfers, Coinbase disabled my account, Strike closed my account, and just yesterday Swan closed my account also. Now the money is stuck at Swan and was informed through email that I can withdraw the money after 60 days. I tried contacting them but they haven't return my call or responded to my email. I'm running out of options. I wasn't even able to do a single wire transfer from my swan account. The money was $***K when it was Wired to Swan but due to bitcoin drop in value, the amount is probably around $***K right now. I'm running out of options. I don't have other funds available right now and the worst is that none of my friends and relatives wanted to loan me even if they have the funds due to the fact that I cannot show them a return of my investment (ROI) coming out from my account. I don't want my account to be frozen but I don't know how will I come out with the funds within a week. Again... I am so sorry. How I wish that you can just unlock my account and just take out the donation from it. God bless you Sir. I know your intentions are to help people like me get a brighter future. I leaned a lot from you. Thank you. [REDACTED]. [REDACTED]: Based on the situation you're facing, I just had a conversation with [REDACTED]. You've always been one of our most loyal supporters, and you've seen significant returns on your investments. We look forward to achieving even greater success together in the future. Tomorrow, I'll try to apply for a two-month extension for you. If it's feasible, I'll keep you updated on the latest results. [REDACTED]: Recently, *** has encountered some situations, and I've been extremely busy. I'll get in touch with you again tomorrow. [REDACTED]: Thanks ***** [REDACTED]: I have successfully submitted a two-month extension request for you. This means you will need to deposit 50% of your required contribution by [REDACTED]. Once your funds are released, you can reach out to ***, who will be fully in charge of this matter and guide you through the entire transaction process. [REDACTED]: Thanks *****… Is there a way to ammend the contract so that the donation will just be taken off directly from my account? As you know, I have a hard time transferring funds into my [REDACTED] account. [REDACTED]: This is not feasible. I think you can see the predicament we're in. Changing the contract again is not allowed. Only paying 50% of the donation and postponing for two months is already the maximum help we can offer you. [REDACTED]: With the two month extension, my account will not be frozen? Aftet paying 50%. of the donation, the 50% funds will be released? The released funds can then be used to fully pay the rest of the donation without transferring the funds out to an external account and then transfer them back to my [REDACTED] account, right? [REDACTED]: Two months later, you will message ***, and he will tell you what to do. Once you complete 50% of the donation, you will receive 50% of the total assets in your [REDACTED] account. After you receive that money, you can donate the remaining 50%, and then you will be able to access all of your funds.

I even mentioned to them that the money is there, they can just deduct the donation from it. They keep pointing me to the contract.

***** also suggested using [REDACTED] to help me resolve the issue, but I was informed by [REDACTED] that I have to pay 10% of my total asset in the account upfront fee to use them.

This is my conversation with the [REDACTED] Customer Service Manager regarding the [REDACTED]. [REDACTED]: Hi ****, what's a green channel? [REDACTED]: The green channel is a method of asset management. [REDACTED]: Can they help me on my problem? [REDACTED]: You need to pay a service fee of 10% of your account assets to use this service. [REDACTED]: The service fee can be deducted from my account? I don’t have to pay from my own pocket or there’s no upfront fee? [REDACTED]: No, you need to pay separately for this to proceed. [REDACTED]: They can help me pay for my donation money? [REDACTED]: I have checked your account assets. [REDACTED]: How much donation payment can you complete? [REDACTED]: I don’t have the money to pay for the donation, I was hoping that they can help me on the payment. [REDACTED]: Maybe they can loan me money and use my [REDACTED] funds to pay them later. [REDACTED]: I will help you inquire about the green channel service provider. [REDACTED]: Thanks [REDACTED]: Can you explain more regarding their service? [REDACTED]: You can understand this as a way of asset disposal. [REDACTED]: Are they affiliated to you guys? Did some of the [REDACTED] students used their service? [REDACTED]: There are already quite a few members who have made reservations for this matter. [REDACTED]: This is our partner service provider. [REDACTED]: Do you have time? Can I call you. [REDACTED]: I can't answer the phone [REDACTED]: Got it. How do I contact them. [REDACTED]: We can send messages [REDACTED]: How do I make an appointment with a green channel Asset Management? [REDACTED]: I have inquired for you that the green channel service provider can help you resolve asset issues. [REDACTED]: You need to pay a 10% service fee [REDACTED]: The 10% fee can be paid after the service, right? [REDACTED]: Need to pay first [REDACTED]: Can you please provide me their phone number or contact information. I want to inquire more and understand about their services. [REDACTED]: You can contact me directly for this service. [REDACTED]: I will assist in the handling of it. [REDACTED]: But the issue is still the same. I don’t have the 10% to pay upfront fee. [REDACTED]: This cannot be done [REDACTED]: Any other way? [REDACTED]: There are no other methods.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

I'm so sorry about that. So the [REDACTED] just appears to be another mechanism for CBto demand additional money under the guise of offering a solution to access your funds. 10% is a substantial fee, it doesn't allow it to be deducted from your balance, requiring it to be out of pocket, and it's just too ambigiuos. It raises red flags for me because it is just another way to extort money from you. There’s no evidence that the [REDACTED] has successfully helped other customers in a similar situation, despite vague assurances from their team. I would avoid paying those fees, I would send the demand letter, and file the complaint with the authorities. Follow up with that lawyer that contacted you as well.

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Customer:
Asked on Jan 21, 2025

This is my conversation with [REDACTED] Customer Service Manager. [REDACTED]: Good morning, I'm sorry to inform you of some unfortunate news. [REDACTED] has discovered that there are unresolved issues regarding the regulatory review of loan donation debts, leading to a series of financial defaults and a market crash. As a result, the SEC has launched an investigation and required the exchange to resolve user fund issues within a specific timeframe. The SEC's investigation will freeze all user account funds, and the review period is expected to last for 3 years. Restrictions will only be lifted after the investigation and legal proceedings are completed. If you want to withdraw your funds, you need to complete your donation by the end of this week, or your account will be frozen for 3 years. [REDACTED]: That’s a sad news, there’s no way that I can pay the donation within that timeframe with my situation. [REDACTED]: Only a miracle can save me now. [REDACTED]: I understand your current situation. However, would it be possible for you to donate between $****** and $******* before tomorrow? This way, I can help you apply for a delay in the freeze on your account, preventing it from being locked for three years. This would give you more time to handle things gradually. [REDACTED]: I don’t have anymore money. The money is on hold by [REDACTED] and they are not returing my call. [REDACTED]: *returning. [REDACTED]: As of now, you haven't successfully donated any funds. You need to make a partial donation first so that the authorities can see your intention to donate. Only then can I help you apply for the delay in the freeze. [REDACTED]: Why can’t I use the money from my capital account? [REDACTED]: The lock of my account should only affect my surfing account, right? [REDACTED]: According to the contract, you must first use external funds to complete the donation repayment before members are allowed to unlock and withdraw their funds. This is clearly stated in the contract, as there have been previous cases of members having contract disputes or withdrawing all funds without making the donation. [REDACTED]: Do you know anyone student that are willing to loantheir money for an interest? [REDACTED]: All [REDACTED] accounts will be forcibly frozen for three years unless [REDACTED] receives the full repayment and donation funds in advance. This indicates that the dispute has been resolved. [REDACTED]: Sorry, staff members are not allowed to have any financial transactions with users. We have strict regulations in place that prevent such actions.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Got it. Nothing here changes my opinion on this. This is all just a ruse to waste your time to get you to give up your money to them. Do not send them any more money. Gather all the evidence you have (messages, emails, contracts, and transaction records). File complaints with the agencies mentioned above. I can help you draft these complaints if needed. Focus on your demand letter to [REDACTED] and [REDACTED], emphasizing their bad faith actions and legal violations. Just please don't offer them any more money. You have to shift the focus away from getting into a back-and-forth with them because it's going to end up wasting your time. If you talk to them again, make every interaction just clear that you want your money back immediately. Save the correspondence because you can send all of that to the authorities as well!

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Customer:
Asked on Jan 21, 2025

Did they really violate Arizona law for holding for not releasing my funds?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Based on the facts you provided, based on the documents I reviewed, based on the discussions you uploaded, based on the law, and based on my experience, my opinion is yes, they did.

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Customer:
Asked on Jan 21, 2025

Should I add the offer that made to pay 50& of the donation in order for me to get accees to half of my funds in the demand letter?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

So to be honest I'd just use the suggestion I provided. It's WAY too easy to overthink every tiny thing you may want to put in, but the idea is not to try to make your case as if they are the judge or a jury, but basically to hold them accountable as fraudsters who are trying to steal money to which you are entitled.

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Customer:
Asked on Jan 21, 2025

I just noticed that my son cancelled his Microsoft office subscription. I have get a new subscription before I can complete the demand letter.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Oh it's no sweat!

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Customer:
Asked on Jan 21, 2025

This is what I got from Law Office of [REDACTED]. You provide us with evidence of your contact with them, we investigate their accounts and addresses, and help you get your money back. Of course, we do not charge any fees for the investigation.

Should I mentioned to them that you are helping me draft a demand letter.

[FILE UPLOAD]

Please review the letter. Do I need to send to both [REDACTED] and [REDACTED]?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Hi *****- Thanks so much. I would ask that law firm about what fees they do receive for helping you and ask for the lawyer's state bar number and a link to their state bar web page. The demand letter looks good. I would send it to both, yes!

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Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Actually, let me make some minor adjustments to your demand letter. One moment...

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Customer:
Asked on Jan 21, 2025

The demand letter can be sent using the [REDACTED] and [REDACTED] preferred method of communication (WhatApp), right?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Hi *****- I've drafted a bunch of similar letters like these, so I've really enhanced some of the language and some of the formatting to make it clear you aren't playing games. Also, yes, you can send it however you want. Don't wring your hands on the method. Just make sure you send it. Save a copy for yourself as well. Just be sure to sign it even if you put /S/ then your name.

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Customer:
Asked on Jan 21, 2025

If they try to contact me, how do I handle it?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Sure thing! The most important thing is to try to fight the worry as much as you can. Right now, you wouldn't have any idea what they would say when they contact you and it would only serve to ruin your health and sleep if you went through every possible imaginary scenario. So what my strongest recommendation for you is this: 1. First, fight the worry. Always; 2. Second, my recommendation is to stick to the plan. Just reiterate to yourself, "They owe me this money. This is an unfair business practice. They are in breached. I have rights." If you do that over and again, you'll start to feel differently; 3. Nevertheless, it's less about what they say and more about how you feel when you talk to them. If you imagine that you are both on the same side of the table trying to resolve this issue, then it will give you a major advantage.. This means you can think about some sort of deal that may beg worth their time, and yours, so you can get as much as your money back as possible. 4. The worst case scenario is they steal all your money. Be prepared to accept that, but then you should DO EVERYTHING YOU CAN THINK OF to prevent that from happening. This will help with the worry and give you practical guidance; 5. Finally, you should consider working with that lawyer that is reaching out to you. If they can help you and ease some of the anxiety about this, then it will help tremendously.

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Customer:
Asked on Jan 21, 2025

Should I send a different letter to [REDACTED] or just a courtesy copy?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

A courtesy copy to [REDACTED] would make sense.

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Customer:
Asked on Jan 21, 2025

[REDACTED]

I updated the Demanded action item 1. Can you please review.

[REDACTED]

scanner can't scan multiple page doc and save it as a 1 file

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Got it. I see you added the specific amount which was good. The only trick now is just actually sending it and not second-guessing yourself. I'm not convinced anything they are doing is legal and you have to try to advocate for yourself.

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Customer:
Asked on Jan 21, 2025

I'm trying to figure out my scanner right now. My son changed the setting when he got a new computer.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Understood. Did you have a follow-up question for me?

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Customer:
Asked on Jan 21, 2025

I'm having a hard time scanning and combining the pages into 1 file. Do you have a better scanner?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

I'm very sorry - what files are you trying to scan. I'm having a little trouble understanding precisely what you're trying to accomplish.

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Customer:
Asked on Jan 21, 2025

The demand Letter. I don't know how to save them as 1 file. right now they were save as 3 files

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

No problem. So you may be able to convert it to a PDF which can make it easier - https://www.freepdfconvert.com/ This way, you don't have to scan it or anything. You can just save it as a PDF on your computer. If that doesn't work, try a local UPS store or a FedEx store as well.

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Customer:
Asked on Jan 21, 2025

I will go to wallgreens and get it scanned.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Excellent! I have to leave for the evening, but come back if you have new questions!

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Customer:
Asked on Jan 21, 2025

Thanks

I just realized that crypto time is different. I think the day start at 7pm central time. Is it still okay to send the demand letter dated today?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Hello! Yes, it's perfectly fine. A wrong date is not going to hurt your claim or invalidate your demand in any way.

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Customer:
Asked on Jan 21, 2025

Thank you, I will send it to them now.

Demand Letter

Something happened to the file. somehow there's an additional page in it. Not sure what happened.

The original was only 3 pages but after it was scanned there wer 4 pages.

*were

Good Morning Dolan, I sent the demand letter last night. What happen if they don’t open the or read the demand letter?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Hello *****! I'm sorry about the page issue. I'm not sure what's going on on that side, but if you are familiar with Microsoft Word, you can just remove those extra pages. If you're not sure, then my suggestion would be to save it onto a USB flash drive and take it to the Walgreens and they can help format it for you. So yesterday I had put what I think you should do, but it may have become lost in our text chain. Let me repost: If they do not respond in 48 hours, then you can file a complaint with the Attorney General’s Office by clicking here - https://www.azag.gov/complaints/consumer You can file a complaint with the Corporations Commission - https://efiling.azcc.gov/online-services/securities-complaint-external A complaint with the FTC can be filed starting here - https://consumer.ftc.gov/media/video-0054-how-file-complaint-federal-trade-commission The SEC is already investigating which is not a surprise at all because it sounds like they are thieves, but file a tip anyway - https://www.sec.gov/submit-tip-or-complaint A complaint with the FBI can be filed starting here - https://www.ic3.gov/Home/ComplaintChoice You can make a complaint to the IRS by clicking here because there is virtually no chance they are paying proper taxes and the agencies can coordinate. https://www.irs.gov/individuals/how-do-you-report-suspected-tax-fraud-activity

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Customer:
Asked on Jan 21, 2025

Hi Dolan, sorry I forgot to ask you this yesterday, where is your office located and what is your full name?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

No problem. My name is Dolan Williams and my office is located in San Diego, California.

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Customer:
Asked on Jan 21, 2025

[FILE UPLOAD]

Hi Dolan, Here's the response from the [REDACTED] representative.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

I'm sorry, *****, What a headache. At this stage, it's recommend that you discuss your case with that lawyer and file a complaint with those agencies I mentioned. The way you can file the complaints it to: 1. Click on the links; 2. Follow the prompts. The prompts will likely ask you details of what's going on; and 3. Make sure you hit submit. This won't be an easy process and I'm so sorry you're going through this. That company is outright trying to scam you and is unapologetic about it.

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Customer:
Asked on Jan 21, 2025

Thank you Dolan.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

You've got it, friend.

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Customer:
Asked on Jan 21, 2025

[FILE UPLOAD]

This lawyer is telling me that his office is in New York. I can't find him on this website. https://iapps.courts.state.ny.us/attorneyservices/search?

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

This seems very unusual. What I would recommend is calling that [REDACTED] number and asking them if they are an actual law firm that is run by lawyers or if they refer lawyers to your case.

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Customer:
Asked on Jan 21, 2025

[FILE UPLOAD]

Also found this

Are they playing me?

I type the address that he provided and this is what I saw.

Lawyer Dolan W.
5.0 (318)
Lawyer:
Answered on Jan 21, 2025

Hi ***** - I can't say for sure that they are, but I think you need to find a local attorney and to file complaints with those agencies I suggested and to find a local consumer protection lawyer. I put this before, but it bears repeating: I don’t have any contacts but try clicking here Also, try this link - https://www.lawyerlegion.com/lawyer-referral-directory You can also try Lawrina - https://lawrina.org/match/ ContractsCounsel.com has lawyers you can find as well. - https://app.contractscounsel.com/client/create-project/step-h1 Sometimes, the local law schools can provide free legal assistance, too. Yelp.com is a surprisingly good place to find lawyers. You can also find lawyer on the Legal Services Corporation website. The LSC is an independent non-profit organization authorized by Congress in 1974 to help people find legal aid services (https://www.lsc.gov/what-legal-aid/find-legal-aid). You can also return to this site and ask questions to me as you go through this process to keep your costs down. I know it’s a lot, but does that help make sense of things a bit more? I want to make sure I didn’t leave anything out.

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Dolan W.
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5.0 (318)
10 Yrs Experience
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Dolan W. on ContractsCounsel
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5.0 (318)
Member Since:
September 8, 2024

Dolan W.

Attorney
Free Consultation
San Diego, California
10 Yrs Experience
Licensed in CA
Purdue Law School

You need a lawyer who's more than just knowledgeable – you need someone who's on your side. That's where I come in. I'll be there every step of the way, offering clear communication and proactive solutions. Whether you're starting a business or navigating a complex legal matter, I'll help you make informed decisions and achieve your goals. I also have drafted many templates to save you money. Just use this link - https://www.contractscounsel.com/client/lawyer-profile/3764#Templates Why Choose Me? I put you first I'm proactive I'm efficient I'm accessible

Recent  ContractsCounsel Client  Review:
5.0

"Dolan is awesome! So responsive, quick, and knowledgeable. He really understood my project and explained everything."

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