IT Service Agreement

Clients Rate Lawyers on our Platform 4.9/5 Stars
based on 4,009 reviews

Jump to Section

Need help with an IT Service Agreement?

Post Project Now

Post Your Project (It's Free)

Get Bids to Compare

 Hire Your Lawyer

Several parameters must be considered when there is an exchange of service between a client and a service provider. These parameters commonly include the specification of the service provided, project duration, deliverables, compensation, etc. However, discrepancies might often be faced on both ends during the contract period. Thus both parties usually agree upon compensatory terms or negotiation.

What is an IT Service Agreement?

An IT service agreement is a document signed between the customer or the client and the person or company providing IT services. The IT service agreement talks about all the parameters that both parties fix within the contract. Further, a solution for any clause discrepancy, such as a late fee, right to hold the content produced, etc., can also be mentioned. This agreement is then documented after both parties and witnesses sign it. If in case of dispute, the affected party can sue or file a lawsuit against the other.

What is included in an IT Service Agreement?

Here are some things that are included in an IT service agreement -

  • Type of Agreement
  • This defines the type of arrangement both parties have, such as a full-time, part-time, or contractual agreement. It further states whether it is a one-time project or a recurring project.

  • Deliverables
  • It states whether the project is to be submitted as a whole or whether the service provider needs to provide timely updates. Further, the means of updating or communication may also be mentioned.

  • Time Duration
  • The final deadlines are clearly mentioned in cases of a one-time work or project. In the case of a step-wise project, relevant due dates are mentioned. It also discusses delayed extensions and what action must be taken if the deadlines are not met.

  • Service Details
  • Within an agreement, it is mentioned what services the client shall receive. It also says services that are not included in the project. Within this it is also necessary to mention the softwares being used. Softwares play a vital part in the IT sector and can alter the quality or compatibility of the product.

  • Payment Structure
  • The final payment amount, mode of payment, and payment type are clearly stated. The same must be mentioned if the cost is variable, depending on working hours, days, or deliverables.

  • Compensation
  • If the client is providing their IT service provider with any type of compensation, such as travel charges, wi-fi bills, etc., the same must be mentioned, along with the amount.

  • Notice Period
  • When either party wishes to end the contract before its maturity period, they must inform the other well in advance. The notice period defines the number of days before which termination must be disclosed to the other party.

  • Property Ownership
  • Once the project is completed and the final product is developed, it must be clear who has ownership of the same. If there is a partnership sharing, that too must be mentioned, along with the percentage of sharing.

  • Confidentiality Clause
  • This clause helps to safeguard any personal and private information exchanged during the time of the project. As per this clause, both parties cannot share or leak any information about the other party.

  • Additional Clauses
  • If there are any terms that both parties have mutually agreed upon, they must be mentioned in the contract. Verbal agreements do not have any value when it comes to legal matters.

Meet some lawyers on our platform

Ryenne S.

130 projects on CC
View Profile

Kristen R.

40 projects on CC
View Profile

Justin K.

3 projects on CC
View Profile

Briana C.

60 projects on CC
View Profile

What to do if the Terms of an IT Service Agreement are not met?

When any party signs a contract or an agreement with the other party, it becomes definite that they must obey every term mentioned in the same. Thus, no one should sign contracts without thoroughly reading them. If any party breaks the agreement, the other party has the right to file a case or sue them. There can be legal actions that can be taken. Thus, a lawyer for an IT service agreement comes into the picture.

Why hire a lawyer for an IT service agreement?

A lawyer can help you protect your rights while drafting an IT service agreement. They shall ensure that both parties mutually benefit. Lawyers play a significant role when it comes to contract management.

Role of a lawyer

Here are some of the roles that a lawyer plays -

  • Understanding the Terms
  • If you lack legal knowledge, it is sometimes possible to miss out on deciding on specific terms ahead of time. It is quite normal to forget to discuss them, which can create a mess in the future. However, having a lawyer on your side can help you with such decisions. Based on your needs, they create a checklist that mentions everything you must discuss with the other party in advance.

  • Ensure the Agreement is Foolproof
  • The lawyer ensures that all terms are mentioned within the contract. They go through the contract multiple times to make sure no loophole is left behind. From a legal point of view, they create a contract that is air-tight.

  • Informs you of the Latest Government Acts and Policies
  • If any government policies or acts have been in practice or recently changed that affect your project, the lawyer shall inform you. It is the duty of the lawyer to ensure that the project, as well as the drafted contract, meets the norms of the government.

  • Termination Protocol of the Contract
  • When you expect to end the contract with the other party, your lawyer shall inform you about the clauses and deliverables you must keep in mind. They shall help you understand the clauses and the notice period better. The lawyer shall go through the contract and understand if there is any clause that their client is breaking while ending the contract. If so, they shall further look for a way to go over it.

  • Legal Actions
  • If either party breaks the contract, the other party has the right to legally file a claim against the other party. Whether you are on the defendant or the other side, your lawyer shall help you make the most of the situation. They represent you and your interest in the court and ensure the best for you.


There are several parameters that must be considered within an IT service agreement. Having a lawyer on your side can help take a burden off your shoulders. They ensure that all your terms are mentioned within the contract and help safeguard your rights. If you are looking for an IT service agreement lawyer, check out ContractsCounsel. They have the world’s leading lawyers that shall help you draft the ideal contract.

How ContractsCounsel Works
Hiring a lawyer on ContractsCounsel is easy, transparent and affordable.
1. Post a Free Project
Complete our 4-step process to provide info on what you need done.
2. Get Bids to Review
Receive flat-fee bids from lawyers in our marketplace to compare.
3. Start Your Project
Securely pay to start working with the lawyer you select.

Meet some of our IT Service Agreement Lawyers

Jason P. on ContractsCounsel
View Jason
5.0 (2)
Member Since:
December 1, 2022

Jason P.

Business Lawyer
Free Consultation
Get Free Proposal
Portland, OR
7 Yrs Experience
Licensed in OR, WA
Lewis & Clark Law School

Jason is a self-starting, go-getting lawyer who takes a pragmatic approach to helping his clients. He co-founded Fortify Law because he was not satisfied with the traditional approach to providing legal services. He firmly believes that legal costs should be predictable, transparent and value-driven. Jason’s entrepreneurial mindset enables him to better understand his clients’ needs. His first taste of entrepreneurship came from an early age when he helped manage his family’s small free range cattle farm. Every morning, before school, he would deliver hay to a herd of 50 hungry cows. In addition, he was responsible for sweeping "the shop" at his parent's 40-employee HVAC business. Before becoming a lawyer, he clerked at the Lewis & Clark Small Business Legal Clinic where he handled a diverse range of legal issues including establishing new businesses, registering trademarks, and drafting contracts. He also spent time working with the in-house team at adidas® where, among other things, he reviewed and negotiated complex agreements and created training materials for employees. He also previously worked with Meriwether Group, a Portland-based business consulting firm focused on accelerating the growth of disruptive consumer brands and facilitating founder exits. These experiences have enabled Jason to not only understand the unique legal hurdles that can threaten a business, but also help position them for growth. Jason's practice focuses on Business and Intellectual Property Law, including: ​ -Reviewing and negotiating contracts -Resolving internal corporate disputes -Creating employment and HR policies -Registering and protecting intellectual property -Forming new businesses and subsidiaries -Facilitating Business mergers, acquisitions, and exit strategies -Conducting international business transactions ​​ In his free time, Jason is an adventure junkie and gear-head. He especially enjoys backpacking, kayaking, and snowboarding. He is also a technology enthusiast, craft beer connoisseur, and avid soccer player.

Lauren W. on ContractsCounsel
View Lauren
5.0 (1)
Member Since:
December 15, 2022

Lauren W.

Free Consultation
Get Free Proposal
New Port Richey, Florida
2 Yrs Experience
Licensed in FL
Western Michigan University Cooley Law School,

Accident and injury attorney. Prior to going to law school I was a paralegal for 12+ years primarily in personal injury. I also worked for a local school district as the Risk Manager and a Buyer in Procurement where I facilitated solicitations and managed all the contracts for the district.

Ari G. on ContractsCounsel
View Ari
Member Since:
November 28, 2022

Ari G.

Of Counsel
Free Consultation
Get Free Proposal
Ann Arbor, MI
2 Yrs Experience
Licensed in MI
University of Michigan

Ari is a transactional attorney with substantial experience serving clients in regulated industries. He has worked extensively with companies in regulated state cannabis markets on developing governance documents (LLC operating agreements, corporate bylaws, etc...), as well as drafting and negotiating all manner of business and real estate contracts.

Evan F. on ContractsCounsel
View Evan
Member Since:
December 2, 2022

Evan F.

Attorney & Founding Member
Free Consultation
Get Free Proposal
Livonia, MI
3 Yrs Experience
Licensed in MI
Wayne State University Law School

I am the Founding Member of Evan Ficaj Law Firm PLLC, and I am passionate about helping businesses launch, grow, and succeed. My law firm assists clients with business, contract, entertainment, IP, and estate planning matters.

Michael C. on ContractsCounsel
View Michael
Member Since:
December 5, 2022

Michael C.

Owner / Managing Attorney
Free Consultation
Get Free Proposal
Staten Island, New York
11 Yrs Experience
Licensed in NJ, NY
Widener University Commonwealth Law School

We are business and immigration attorneys, committed to delivering compassion-driven and innovative legal solutions that better our clients' lives. Founded in 2019, Carbone Law provides legal services tailored to the unique needs of our clients. We pride ourselves in building a personable attorney-client relationship and are dedicated to establishing a complete understanding of our client’s legal issues, so that we can develop an effective plan for achieving their desired results. Michael T. Carbone, Esq. started Carbone Law with the goal of delivering exceptional legal services to his community. At Carbone Law, Michael counsels individuals and small businesses on a variety of legal issues. Whether aiding families in building successful applications for immigration benefits or advising freelancers and business owners on contract, governance and related issues and the complexities of complying with federal, state and local laws, Michael is committed to building a lasting relationship with his clients.

David C. on ContractsCounsel
View David
Member Since:
December 6, 2022

David C.

Free Consultation
Get Free Proposal
Cold Spring Harbor, NY
35 Yrs Experience
Licensed in NY
St. John's University School of Law

New York Business law attorney with corporate, securities and contracts experience.

Find the best lawyer for your project

Browse Lawyers Now

Want to speak to someone?

Get in touch below and we will schedule a time to connect!

Request a call