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What Is an Acceptable Use Policy?
An acceptable use policy, also called an AUP, is an agreement between two or more parties that outlines the appropriate use of access to a corporate network or the internet. This document describes what users may and may not do when accessing this network.
An AUP is useful for businesses and educational facilities that provide internet access to employees or students. Before they are granted access to the network, they must agree to these terms and conditions. Likewise, when you sign up with an internet service provider, they usually have you sign an AUP that requires you to follow a certain set of stipulations.
What Is Covered in an Acceptable Use Policy?
Companies and other facilities use an AUP to protect their networks from bad players. The purpose of an AUD is to ensure everyone is only using internet access for appropriate tasks. Limiting what users can do can help these internet providers uphold the law and protect other users from cybersecurity threats. Here are a few stipulations you may find in an AUP:
- Avoid violating the law while using the service
- Do not attempt to hack the security of the network or users on the network
- Do not attempt to send spam or junk mail
- Do not attempt to crash a website's server with spam or mass emails
- Report any suspicious behavior you may see on the network
Why Is an Acceptable Use Policy Important?
If your business provides internet access, then you need an AUP for these reasons:
Preventing Cybersecurity Threats
Businesses and institutions want to have some sort of control over what activity takes place on their networks. Limiting what users can browse, download, and search on the internet is all a part of keeping a safe network . If a student or employee were to open a suspicious attachment or visit unsecured websites, they could make your network vulnerable to hackers and viruses.
Ensure Users are Avoiding Illegal Activity
An AUP can help ensure users are following the law. For instance, an AUP may strictly prohibit users from pirating music, movies, or other files. It may outline that if a user is violating these rules, they will be banned from the network. Having users break the law on your network can become a liability for your business, which is why outlining these prohibited activities in your AUP is so essential.
Focus on Productivity
Schools may also use an AUP to ensure their students are focusing on classwork rather than looking up things for fun on the web. Also, when young people are using the internet, schools need to make parameters to protect children from any inappropriate websites. Businesses can use it to ensure their employees are working on their tasks rather than browsing social media or tending to personal communications.
What to Consider When Creating an Acceptable Use Policy
When creating an AUP for your business, you need to consider these key factors:
Acceptable Internet Use
Employers should have an internet use policy to ensure their employees are staying on task during working hours. The level of freedom your team gets should depend on the type of work they do. For instance, creative teams may need a larger scope of access to be able to check out social media trends and pop culture. Other teams may need access to the news or local reports to do their job right.
When deciding what's allowed, remember that your employees want to be treated like adults. An overly restrictive AUP may hinder their work and make them feel that you can't trust them. Many businesses choose to restrict the following type of websites:
- Social media
- Personal email/communications
- Illegal activity
Protecting sensitive information is at the heart of most AUPs. It's crucial that you outline which at-risk behaviors employees should avoid when using your network. A data breach could cost your business and employees a lot of time and money, so use your AUP to outline these common security policies:
- Keep all passwords private, and change them regularly
- Do not use public Wi-Fi on company devices
- Never open email attachments or links that you are not expecting. When something appears suspicious, contact the IT department
- Sign up for two-factor authentication
- Social media is only allowed for business purposes
Employees need to be able to send confidential information to one another securely. In your AUP, outline how employees can safely send, view, and store company data. If there happens to be a data breach, an AUP can also tell employees how to handle such a situation. Outline how to report an incident, who to report it to, and any other important protocols for when an employee is experiencing a network issue.
Many businesses have a separate network for their guests. When a guest logs on, they usually have to sign an AUP. In this document, it's wise to make your policies even stricter for those who are not employees. Make sure guests cannot access internal files or information.
Image via Unsplash by Daria Nepriakhina
How Employers Can Better Enforce Their Acceptable Use Policies
It's one thing to get users to agree to your terms and conditions, and it's another to make sure they are actually following them. Use these tips to get your employees to respect and adhere to your AUP:
Make Your Policies Known
More often than not, users skim over an AUP without actually absorbing what is included in the agreement. That's why you should also include the terms of your AUP in your employee handbook. Along with this, you should also make the policies common knowledge for all employees. You could do this during the onboarding process or have an annual review of your AUP.
Create a Plan for Correcting Issues
When employees know there are actual consequences for violating your AUP, they are more likely to follow your parameters. Have a clear policy on what management will do if an employee is caught misusing the network. If you do learn that a user is breaking the terms of your AUP, you need to enact these consequences consistently. If you give people a free pass all of the time, employees are unlikely to take your AUP seriously.
Use Straightforward Language and Formatting
Rather than using confusing legal jargon, write your AUP in terms that employees can understand. A contract lawyer has the skills to help you create an easy-to-comprehend document that still covers all of your bases. Along with the actual wording, also make sure it's in a legible format. Make different sections per topic. Bullet points and short phrases are much easier to read through than long paragraphs.
Test Your Employees' Knowledge
After employees read through the policy, test their knowledge of the document. Letting them know they will have to take a short quiz ahead of time will motivate them to understand the entire AUP. Be willing to explain any part of the AUP so your employees can feel confident about the information in there.
Having an AUP is an integral part of protecting your network, avoiding illegal activity, and ensuring your employees are staying on task. When it's time to create or update your AUP, we have the expertise to help you get started.
Meet some of our Acceptable Use Policy Lawyers
Attorney (FL, LA, MD) | Commercial Real Estate Attorney and previous Closing Manager (Driving Growth from $10M to $50M+/month).
John Daniel "J.D." Hawke is an experienced attorney with a law practice in Mobile, Alabama. He was born in Fairhope, Alabama and after earning his undergraduate degree at Auburn University, he received a law degree from Thomas Goode Jones School of Law in 2010. After law school, he formed the Law Office of J.D. Hawke LLC and over the last decade he has fought incredibly hard for each and everyone of his clients. His practice focuses on representing people facing criminal charges and clients dealing with family law matters. In addition to criminal defense and domestic relations cases, he also regularly handles contract disputes, personal injury cases, small business issues, landlord/tenant disputes, document drafting, and estate planning. He is licensed to practice law in the State of Alabama and the United States District Court for the Southern District of Alabama.
Thomas Codevilla is Partner at SK&S Law Group where he focuses on Data Privacy, Security, Commercial Contracts, Corporate Finance, and Intellectual Property. Read more at Skandslegal.com Thomas’s clients range from startups to large enterprises. He specializes in working with businesses to build risk-based data privacy and security systems from the ground up. He has deep experience in GDPR, CCPA, COPPA, FERPA, CALOPPA, and other state privacy laws. He holds the CIPP/US and CIPP/E designations from the International Association of Privacy Professionals. Alongside his privacy practice he brings a decade of public and private transactional experience, including formations, financings, M&A, corporate governance, securities, intellectual property licensing, manufacturing, regulatory compliance, international distribution, China contracts, and software-as-a-service agreements.
Attorney of 6 years with experience evaluating and drafting contracts, formation document, and policies and procedures in multiple industries. Expanded to estate planning last year.
George is a lifelong Houston resident. He graduated from St. Thomas High School and then Texas A&M University. He obtained his Doctor of Jurisprudence from South Texas College of Law in 2007. He is experienced in real estate, estate planning & probate, civil/commercial matters, personal, injury, business matters, bankruptcy, general counsel on-demand, and litigation. He is active in the community serving as past-president of the St. Thomas Alumni Board, a current member of the Dads Club Aquatic Center Board of Directors, current member of the Dickinson Little Italy Festival of Galveston County Board of Directors, and former PTO President for Briarmeadow Charter School.
My clients are often small and medium size technology companies, from the "idea" stage to clients who may have raised a round or three of capital and need to clean up a messy cap table. I help with all legal matters related to growth that keep founders up at night - hiring people, allocating equity, dealing with shareholders and investors, client negotiations and early litigation counseling (before you need a litigator). I've seen a lot, and because I run my own business, I understand the concerns that keep you up at night. I’ve been through, both on my own and through other clients, the “teething” pains that will inevitably arise as you scale-up – and I’m here to help you. I have over 20 years international experience devising and implementing robust corporate legal strategies and governance for large multinationals. I now focus on start-ups and early/medium stage technology companies to enable a sound legal foundation for your successful business operations. Many of my clients are international with US based holding companies or presences. My 17 years abroad helps me "translate" between different regimes and even enabling Civil and Common Law lawyers to come together. Regularly, I handle early stage financings including Convertible Notes, Seed and Series A/B financings; commercial and technology contracts; international transactions; tax; mergers and acquisitions.